Comments on: LimoLiner http://www.mrry.co.uk/blog/2007/04/28/limoliner/ Derek Murray's weblog Thu, 29 Jul 2010 19:08:25 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: Paula http://www.mrry.co.uk/blog/2007/04/28/limoliner/comment-page-1/#comment-21995 Paula Sun, 29 Jun 2008 23:54:05 +0000 http://www.mrry.co.uk/blog/2007/04/28/limoliner/#comment-21995 Passenger beware! I just took a trip on the LimoLiner and had a very bad and very costly experience. When I boarded the bus, I took my wallet out of my zippered tote bag to retrieve my license for the attendant, put it away, then I settled in. My seat tray wasn't working, so I asked the attendant if I could switch seats. She agreed, but told me I couldn't move my tote bag (which contained my wallet) myself. She said only she could move my bag, which incidentally wasn't that big, to the new seat because it is LimoLiner's policy that a passenger can't move a bag to another seat when the bus is in transit. This policy didn't make any sense and the attendant was acting very odd, but I went along with her and moved to a different seat, then she brought my bag over a few minutes later. That was the only time I didn't have my tote bag in my possession; in fact, I rested my feet on my bag throughout the whole trip. When I stepped off the bus to retrieve my keys, I noticed my wallet was missing. After I checked the contents of my tote bag in my car with no luck, I tried to return to the bus to look for my wallet but the bus was already leaving. The on-call manager (also the CEO) didn't get back to me until the next afternoon. When he called me back after checking about my wallet, he said the attendant didn't know anything about my wallet (What a surprise!) and they were not responsible. When I spoke with another LimoLiner attendant at their lot in Framingham, she told me that LimoLiner does not have a policy that a passenger can't move their bag to a different seat -- that that was ridiculous. I guess it was my fault for trusting that LimoLiner has honest employees. Passenger beware! I just took a trip on the LimoLiner and had a very bad and very costly experience. When I boarded the bus, I took my wallet out of my zippered tote bag to retrieve my license for the attendant, put it away, then I settled in. My seat tray wasn’t working, so I asked the attendant if I could switch seats. She agreed, but told me I couldn’t move my tote bag (which contained my wallet) myself. She said only she could move my bag, which incidentally wasn’t that big, to the new seat because it is LimoLiner’s policy that a passenger can’t move a bag to another seat when the bus is in transit. This policy didn’t make any sense and the attendant was acting very odd, but I went along with her and moved to a different seat, then she brought my bag over a few minutes later. That was the only time I didn’t have my tote bag in my possession; in fact, I rested my feet on my bag throughout the whole trip. When I stepped off the bus to retrieve my keys, I noticed my wallet was missing. After I checked the contents of my tote bag in my car with no luck, I tried to return to the bus to look for my wallet but the bus was already leaving. The on-call manager (also the CEO) didn’t get back to me until the next afternoon. When he called me back after checking about my wallet, he said the attendant didn’t know anything about my wallet (What a surprise!) and they were not responsible. When I spoke with another LimoLiner attendant at their lot in Framingham, she told me that LimoLiner does not have a policy that a passenger can’t move their bag to a different seat — that that was ridiculous. I guess it was my fault for trusting that LimoLiner has honest employees.

]]> By: limoliner stinks! http://www.mrry.co.uk/blog/2007/04/28/limoliner/comment-page-1/#comment-18379 limoliner stinks! Tue, 05 Feb 2008 19:25:48 +0000 http://www.mrry.co.uk/blog/2007/04/28/limoliner/#comment-18379 If you want unreliable transportation…feel free to take the risk. I was scheduled for 6:15pm bus back on Monday and there was no communication from limoliner that the bus was not running at the time. The only reason why I found out that there was no 6:15pm bus was during my conversation with an attendant on duty on Sunday who told me that 6:15pm on Monday was no longer running and for me to check with the office Monday morning. When I called the office in the morning, customer service had no real helpful solutions for me but to take an earlier bus, get a refund or take the next day service at 11:00am. I then requested to speak to the manager and the manager suggested that I take the train home…. Needless to say, I had to rush through my afternoon meetings to take the earlier bus (to return back to NY again at a later time because I could not finish everything in time). It turns out-Gary Messina who is the VP of sales called me to let me know that limoliner forgot to call people about cancellation due to superbowl game distraction (which is shitty “quote on quote� )and informed me that there was a bunch of people waiting for the bus on Monday night at 6:15pm in NY. I am rather lucky that I was able to find out about the cancellation on my own and make it home…I could have been one of the people standing in the rain waiting for the 6:15pm bus to arrive… What did the management team suggest as their excellent level of service? 25% off the trip…woohoo~ no consideration for cancellation of my afternoon meetings and causing me inconvenience of rushing through work and feeling stressed that I may not make it home that day. I should have taken acela for the same price and less stress! I don’t recommend limoliner for business travel at all. Now, i have to go back to NY for follow up meeting and that’s a waste of another full day for me because of limoliner’s mistake! If you want unreliable transportation…feel free to take the risk. I was scheduled for 6:15pm bus back on Monday and there was no communication from limoliner that the bus was not running at the time. The only reason why I found out that there was no 6:15pm bus was during my conversation with an attendant on duty on Sunday who told me that 6:15pm on Monday was no longer running and for me to check with the office Monday morning.

When I called the office in the morning, customer service had no real helpful solutions for me but to take an earlier bus, get a refund or take the next day service at 11:00am. I then requested to speak to the manager and the manager suggested that I take the train home….

Needless to say, I had to rush through my afternoon meetings to take the earlier bus (to return back to NY again at a later time because I could not finish everything in time). It turns out-Gary Messina who is the VP of sales called me to let me know that limoliner forgot to call people about cancellation due to superbowl game distraction (which is shitty “quote on quote� )and informed me that there was a bunch of people waiting for the bus on Monday night at 6:15pm in NY. I am rather lucky that I was able to find out about the cancellation on my own and make it home…I could have been one of the people standing in the rain waiting for the 6:15pm bus to arrive…

What did the management team suggest as their excellent level of service? 25% off the trip…woohoo~ no consideration for cancellation of my afternoon meetings and causing me inconvenience of rushing through work and feeling stressed that I may not make it home that day. I should have taken acela for the same price and less stress! I don’t recommend limoliner for business travel at all. Now, i have to go back to NY for follow up meeting and that’s a waste of another full day for me because of limoliner’s mistake!

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